Responsibilities:
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Follow and improve customer service policies and procedures
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Cooperate in the daily operations of the customer service team
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Answer customer queries and solve technical issues
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Provide accurate reports and database information
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Influence and update product knowledge base
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Work with all other departments of the company to help achieve the company goals and aspirations
Requirements:
Essential
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Fluent spoken and written English
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Technical Education or experience
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Great communication skills and problem-solving attitude
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Strong analytical skills
Desirable
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Knowledge of 3D printing
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Experience with ZenDesk or any other ticketing tool
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Understanding of knowledge base implementation process
We offer:
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You will be an influential part of ZMorph – global startup, the manufacturer of outstanding products: ZMorph Multitool 3D Printer and Voxelizer 3D Software
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Competitive salary commensurate with experience
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Contribution in the development of ZMorph’s growth strategy
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Training in our products and technologies
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Relaxed but progressive, innovative office atmosphere in ZMorph HQ located in Wroclaw
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Great team spirit with an emphasis on team support and opportunities for personal development
